Re: S M Berry Building Contractors Ltd / Scott Berry

We had a 2-storey side extension and internal modifications to our existing house built by S M Berry Building Contractors Ltd (SMB) between July and October 2009; we are extremely pleased with the results. This was a major project for us and, initially, we had some concerns about undertaking such a substantial amount of building work.

We gained confidence in Scott from our initial meeting, his prompt written estimate and revisions (requested by us as we finalised our requirements). Scott was always prepared to discuss the estimate in non technical terms so we were clear about what was, and was not, included. We were offered, and we followed up, references from SMB's previous clients and we were given a consistently reassuring view of the firm's capabilities and trustworthiness. Having selected SMB we were confident enough to defer the start of the build while SMB completed their previous project rather than use a different contractor.

From Week One it was clear that the references were spot-on. Scott, Elliot and Jed arrived at 7:30am on the date agreed some 3months earlier and began work: from then on until completion of the project the team were on-site every day. This is Scott's ?single-project' approach in action and it works well. Our neighbours remarked about the team's friendliness, their constant hard work and how the site was always brushed and left tidy at the end of the day. Scott does a great job of managing the project: he made helpful suggestions on some design points that helped the extension to blend with the existing house. In our opinion the quality of the finished work is very good.

We are extremely pleased with the results and from early in the project it was clear that Scott was keen for us to be happy with the build. As we re-iterated to the team that this was a major, one-off project for us but Scott, Elliot and Jed ensured the project was relatively stress-free insofar as any major building work can be. SMB completed the project to our complete satisfaction, on budget and 10 days ahead of the target date we were initially given. We are happy to recommend S M Berry Building Contractors Ltd to potential clients who are looking at this type of project; we will act as references for SMB as we know this is an important part of the client's decision and Scott has our contact details.

Mr & Mrs Mitchell, Hartley, Kent.